What should I do if I receive defective products?

Upon receipt of the order, the Customer has 7 working days to return the defective product to Bourquin Nutrition SA. After this period, all returns will be refused.

No merchandise sent in return will be accepted if it is not in its original packaging or if the return of the merchandise has not been preceded by a return request to Bourquin Nutrition SA customer service ( clients@bourquin-nutrition.ch ). < / p>

For defective products returned by the Customer in accordance with the procedure laid down, the obligations of BN SA are limited to the exclusive choice of Bourquin SA:

- either to have the product repaired at its expense within a reasonable time;
- or to replace the product by standard exchange or by supplying an equivalent product;
- either to reimburse the Customer for the amount paid when ordering. A warranty repair does not extend the duration of the warranty.

What to do in case of error on the part of the Customer on the order / if the customer changes his mind?

If the Customer changes his mind or has made a mistake on his order and wishes to return a product, he has 7 working days to return his order to Bourquin Nutrition SA. After this period, all returns will be refused.

No merchandise sent in return will be accepted if it is not in its original packaging or if the return of the merchandise has not been preceded by a return request to Bourquin Nutrition SA customer service ( clients@bourquin-nutrition.ch ). < / p>

In the event of return, if the product is not defective, the obligations of BN SA are limited to the exclusive choice of Bourquin SA:

- either to replace the product by standard exchange or by supplying an equivalent product;
- or to reimburse the Customer for the amount paid when ordering. A warranty repair does not extend the duration of the warranty.

How to return the product?

The return must be made in a registered package, the Customer bearing the risks and costs associated with this return. After this period, all returns will be refused.

Who bears the costs of the return?

The customer bears the costs and risks associated with the return of goods.

How long does the customer have to return the product?

Upon receipt of the order, the Customer has 7 working days to return the defective product to Bourquin Nutrition SA. No goods will be accepted if the return of the goods has not been preceded by a return email to clients@bourquin-nutrition.ch.

When does Bourquin Nutrition reimburse in the event of return?

Bourquin Nutrition SA undertakes to reimburse the customer within 7 working days, on the card used for the purchase.


Address for returns
Please send your return to:

Bourquin Nutrition SA
Customer Service
Rue du Liseron 7
1006 Lausanne  
clients@bourquin-nutrition.ch